Privacy policy

Privacy Policy

Last updated: 12 June 2026

Iced Latte Club respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our Contact Details

Responsible Office:

Iced Latte Club

6 Errol Flynn Court, Parkwood, QLD, 4214

Email: hello@icedlatteclub.com.au

What Personal Information Do We Collect?

We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:

•  General website usage: When you visit www.icedlatteclub.com.au, our server automatically logs technical data such as your IP address, browser type and version, operating system, device type, pages visited, time and date of access, and referring website. This information does not usually identify you personally but may be linked to you in some cases.

•  Comments on blog articles: If you comment, we collect your name, email address (if provided), comment content, and the date/time of the comment.

•  Contact or enquiries: Name, email address, phone number, and any other details you provide when contacting us.

•  Paid services or purchases: Name, contact details, billing/shipping address, payment information (processed securely by third-party providers), and order details.

•  Other: Any other information you voluntarily provide, or that we collect with your consent or as permitted by law.

We do not typically collect sensitive information (e.g., health, racial/ethnic origin, or criminal record information) unless it is necessary and with your consent or as required by law.

How Do We Collect Personal Information?

We collect personal information directly from you (e.g., when you visit our site, comment, contact us, or make a purchase) or automatically through our website (e.g., via cookies and server logs). In some cases, we may collect it from third parties (e.g., analytics providers) where lawful.

Why Do We Collect, Use, and Disclose Your Personal Information?

We collect, hold, use, and disclose personal information for purposes including:

•  Providing and improving our website, products, and services.

•  Processing payments and fulfilling orders.

•  Responding to your enquiries and comments.

•  Statistical analysis and website optimisation (using de-identified or aggregated data where possible).

•  Marketing and promotions (with your consent or where permitted).

•  Complying with legal obligations, preventing fraud, and protecting our rights.

•  Any other purpose you consent to or that is permitted under the APPs.

Cookies and Online Technologies

Our website uses cookies and similar technologies (including from third parties) to enhance user experience, analyse traffic, and deliver relevant content or advertising.

•  Google Analytics: We use Google Analytics to understand how visitors use our site. This involves sharing some data (including IP addresses, which may be anonymised) with Google. Google may store this on servers outside Australia.

•  Google Remarketing / AdWords (Conversion Tracking): These tools help us show relevant ads and measure advertising effectiveness. They use cookies. You can manage preferences via Google settings or your browser.

You can manage cookies through your browser settings. Disabling cookies may affect website functionality. For more on Google’s practices, see Google’s Privacy Policy.

We also use other third-party services (e.g., payment processors) that may collect and process data.

Cross-Border Disclosure of Personal Information (APP 8)

Some of our service providers (e.g., Google) are located overseas (including in the United States). Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs (e.g., through contracts or other safeguards). We remain accountable for any acts or practices of the overseas recipient that would breach the APPs. 

Security of Your Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure protocols (e.g., HTTPS/SSL) for data transmission and restricting access to authorised personnel only. However, no system is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify it.

Your Rights

You have rights under the APPs, including to:

•  Access the personal information we hold about you.

•  Correct inaccurate, incomplete, or outdated information.

•  Opt out of direct marketing.

•  Withdraw consent (where consent is the basis for handling your information).

To exercise these rights, contact us at hello@icedlatteclub.com.au. We will respond within a reasonable time. We may charge a reasonable fee for access requests in some cases and will require identification to protect your privacy.

If we cannot grant access or correction, we will explain why.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first at hello@icedlatteclub.com.au with details of the complaint. We will investigate and respond promptly.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the new “Last updated” date. We encourage you to review it periodically.